01
Which side for which line
- JR Central side, platforms 14 to 19: Tokaido shinkansen for Nagoya, Kyoto, Osaka and Hiroshima.
- JR East side, platforms 20 to 23: Tohoku, Hokkaido, Joetsu, Hokuriku and Yamagata and Akita lines.
Station guide
Tokyo station shinkansen guide: platforms, gates and tips
Tokyo station is huge but easy to navigate once you know which side serves your shinkansen. Here is how to find the right platform without stress.
02
Where to enter with a JR Pass
- Use the manned gate at any shinkansen entrance.
- JR Central side: Yaesu central or south entrance.
- JR East side: Marunouchi north entrance or Yaesu north entrance.
03
Useful stops inside the station
- Ekiben Matsuri inside the JR East side for famous regional lunch boxes.
- Tokyo Character Street for souvenirs.
- JR Travel Service Center near the Marunouchi north exit, helpful with English speaking staff for pass exchange and reservations.
Frequently asked questions
Quick answers to common questions.
Where is the shinkansen in Tokyo station?
Tokaido shinkansen is on the JR Central side (platforms 14 to 19). Tohoku and northern lines are on the JR East side (platforms 20 to 23).
Can I activate my JR Pass at Tokyo station?
Yes. The JR Travel Service Center near the Marunouchi north exit handles activations daily.
How early should I arrive?
20 minutes is enough for a planned reserved seat. 30 to 40 minutes in peak season.
Related articles
Keep exploring Japan Rail Pass topics relevant to your trip.