Me pēhea mātou e āwhina ai i a koe i tēnei rā?
Kei konei tō mātou rōpū tautoko ki te āwhina i ō ota JR Pass. Mō ngā pātai whānui, tirohia tō mātou huinga hapori.
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How can we help you?
Order-related inquiries can be answered directly. Pre-purchase questions require departure within 20 days, otherwise please visit our forum.
I have an order
I have purchased a JR Pass and have an order number
Haere tonu
Departing soon
My trip to Japan is within the next 20 days
Haere tonu
He pātai whānui
He pātai āku e pā ana ki te JR Pass, ngā ara, ngā tohutohu haere ranei
Tirohia te huinga
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We respond within 24 hours on business days
Order support
Expert help with orders, changes & cancellations
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Get notified about your order status
Ngā pātai auau
Quick answers to common questions about contacting support