01
What the voucher looks like
The exchange order is an A4 paper document with your name, pass type, duration and a unique order number. Treat it like cash: it cannot be reissued if lost.
How it works
JR Pass exchange order explained: how the voucher works
When you buy a Japan Rail Pass outside Japan you receive an exchange order voucher. This is not the pass itself. You swap it for the real pass at any JR exchange office in Japan.
02
Where to exchange it
- All major airports: Narita, Haneda, Kansai, Chubu, New Chitose, Fukuoka.
- Main stations: Tokyo, Shinjuku, Shin Osaka, Kyoto, Hiroshima, Hakata, Sapporo.
- Full list of locations is on the JR website and our exchange locations page.
03
What to bring
- Original passport with Temporary Visitor stamp.
- Original exchange order voucher.
- Filled out application form, provided at the office.
04
Choosing your start date
At the office you choose the start date. The pass can begin any date within 30 days of exchange. Pick the first day you will need a long train, not the day you land.
Frequently asked questions
Quick answers to common questions.
Is the voucher the same as the JR Pass?
No. You exchange it for the actual pass in Japan.
How long is the voucher valid?
You must exchange it within 90 days of issue.
Can I exchange it at any JR office?
Any JR Pass exchange office. Full list on our exchange locations page.
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