Jonathan - Staff member594

Hi Chiara, Narita Export has multiple exchange locations where I know atleast one closes at 21.45 😊 With kind regards, Jonathan H. Getjrpass.com Staff

Hi, you may use the Hikari Shinkansen and Sakura Shinkansen from Kyoto to Hiroshima. It's included in the JR Pass and run a couple of times per hour. Normaly you have to change train in Shin-Osaka,...

Hi, the entire route is covered by the JR Pass, so you might as well start using it in Osaka instead of flying to another city. Traveling by train in Japan is superfast and convenient. As for route you...

Hi Gerorge, you can use any card with any name upon payment - it doesn't matter. They can all be paid with the same card 😊🇯🇵 I would recommend placing you order before October 1st as JR increse...

Hi Christina, your rail pass can be used unlimited times on JR Shinkansen lines, you do not have to buy any individual tickets if you're using JR trains.

Hi Garry, the regional pass Tokyo Wide Pass is a pass we aren't allowed to issue at the moment, sorry.

Hi, upon ordering you can choose the billing address and shipping address, they don't have to be the same. So you can use whichever adress you'd like. Your relative can order for you 😊 If you order...

Hi Michael, you can order multiple japan rail passes for the same name, no problem 😊 As for the luggage, there are space for each passenger to carry atleast 2 normal check-in sized 20-23 kg suitcases...

Hi Gaynor, the upgrade can only be made with passes purchased after October 1st. If you pass was bought to the old price, it's not possible I'm affraid. Atleast regarding to the indormation we have been...

Hi Sarah 🇯🇵 By going between Kyoto, Tokyo and Hiroahima, a Japan Rail Pass will be well worth it. There are however no optimal JR stations to see Mt Fuji in Hakone, whomich will require you to use...

Hi MJ, you can activate the pass within 90 days of purchase, so if your order of JR Pass is placed late september, there's no issue to activate the pass during December. As for the pass in the cities...

Hi Adrian, Your Japan Rail Pass can be purchased before October 1st and activated whenever you want within 90 days, even if October 1st has passed - without paying anything extra. It would be very benefital...

Hi Gabriele, Seat reservation can be done by scanning the QR code on your JR Pass at any Shinkansen ticket machine. Another option is to visit your nearest JR Office and they will do it for you. Both...

Hi Maria, sorry I replied to your order before I saw this messege. It's no problem and I can see you placed your order already. We'll have it shipped out as soon as possible. Have a wonderful stay...

I fully understand your point from the current perspective, but the new JR Pass will include a lot of new benefits which will be well worth it for many visitors. Yet to be announed however 😊🇯🇵

Hi Magda, write them as normal R and S. "Oldriska" However, all passes are issued manually by our staff and we would have correct it from Oldřiška to Oldriska before we issue, so you have nothing to...

Hi Mary! 😊 The pass can be exchanged at the JR desk on Yokohama Station or any of the 2 at Shin-Yokohama Station. Hope it was of help and I wish you a wonderful stay in Japan 🇯🇵 With...