Jonathan - Staff member322

Hi Stephany! Very happy for your first visit to Japan, you'll have a great time for sure. The weather is perfect in November, not to hot, not to cold yet very green and beautiful still. As for the...

Hi Aliza! There is a great tool call "Navitimer" where you can put departure station and arival station and under "Tourist pass" check Japan Rail Pass, to only display routes available with the JR Pass....

Hi Bohumila, To get from Hacinohe to Shimokita Station, you will have to take the Aoimori Railway Line to Noheji and from there take the JR Ominato Line. The Aoimori Railway Lineis not included with your...

Hi Bayu! I'd say the JR Pass is well worth it for your trip. But it all depends on how long you plan to stay in each city. Your Japan Rail Pass can be used as many times as you'd like during the validation...

Hi Lola! We recommend visiting your closes JR Office for help as they are the ones who can see what have happened. This is however out of our hands, since the pass has been exhanged and issued by JR Staff...

Hi Jenny! I'd say it's well worth it. The price of a 7 days JR Pass is about the same as the cost of the Shinkansen ride from Osaka > Tokyo > Osaka. If you intend to visit Nara, Kobe, Kyoto or similar...

Hi Vasile! We have to send out tour voucher physically which wont reach you in time I'm affraid. But please send us an email to contact@getjrpass.com and we'll try to help you with a solution. With...

And feel free to let me know if there is anything else we can help you with, Lea. Hope you have a wonderful stay in Japan! With kind regards, Jonathan H. Getjrpass.com Staff

Greetings Djeda, JR offers 7, 14 and 21 day passes only at this time. I'm affraid you wont be able to make any customization to the amount of days. If you do travel around much during your entire stay,...

Hi Lea, sorry for my slow reply. There is no penelty if you were to miss your train. You can schedule a new train booked seating or jump on the next in the regular non-reserved carts. There are certain...

Hi Geroge, there are no limits to how many passes you can buy for your stay in Japan. Keep in mind however, that the duration of your japan rail passes may not exeed the amount of days your visa is valid...

Hi Filip, your Japan Rail Pass can be used at almost any JR train, apart from NOZOMI and the MIZUHO trains on the Tokaido and Sanyo shinkansen lines. There are however trains with almost as fast speed...

Hi Johan, we use UPS Express for all our shipments unless other is requested. Your JR Pass is in safe hands all the way and delivered to your door by a UPS courier. With kind regards, Jonathan H. Getjrpass.com...

Hi Chelsea, your JR Pass is personal and can not be transfered or given to any other passenger I'm affraid. Each JR Pass is listed with the passengers name and must match the users passport if the staff...

Hi Hans, your mother has nothing to worry about. Both the trains and the train stations are fully equipped with wheelchair accesable tools such as ramps for the trains and elevators in the train stations....

Hi Tomas, there are no senior citizen discounts at JR I'm affraid. The japan rail pass itself is however a great discount ticket itself and will save you up to 62% on JR fares across Japan on endless of...

Hi Annie! JR Group strictly forbid discounts on their Japan Rail Passes. There are however discount prices for chrildren under the age of 12. The fares are free for children between the age of 0-5,...

Hi Sara, don't you worry we will help you. You do however need to return the Japan Rail Pass to us physically. Please send us an email with your order number, name and the proper name to contact@getjrpass.com...

Hi Joanne, JR Group sadly forbid discount tickets to be sold. There are only discounted options for children, but not anything for adults and seniors. The price is the same all year around and the only...