Jonathan - Staff member866
JR pass for Miyajima Ferry?
Hi Amanda, Yes, you can use the ferry between Hiroshima and Miyajima Island with your Japan Rail Pass on JR Miyajima Ferry. It's a wonderful island full of free walking deers, good food and many beautiful...
Delivery time to Spain?
Hi Gigi, We try to ship out all orders within one workday, but usually manage to ship them the same day. The normal shipping time with UPS Express is 3 days and you have plenty of time to order. With...
Can I reserve a seat online?
Hi Nadja, You can reserve your seats free of charge at any larger station or airport. The JR Staff at your nearest JR Office will happily reserve your seats. But you can also use the Shinkansen Ticket...
Postpone activation of jr pass
Hi Anders, we are unable to extend any issued Japan Rail Pass. We can however help you re-issue a new one. Please send us an email to contact@getjrpass.com with your ticket number as well as new arrival...
Shinkansen seat reservation
Hi Erik, You can free of charge reserve seats with your Japan Rail Pass. Some trains does however not include any bookable seats on the train, regardless if you're using a japan rail pass or not. The...
7 days or 14 days?
Hi Vickan, It's hard to say as we haven't planend your entire trip. But from what I can see, you will most likely benefit from a 14 days Japan Rail Pass as half of the underground system in Tokyo is included...
What train can we take from Tokyo to Kyoto?
Hi the Johnsson Family, To get from Tokyo Narita Airport to Kyoto Station we recommend the narita Express train to Shinagawa Station, where you take the Hikari Shinkansen train to Kyoto Station. The entire...
Can we use Japan Rail Pass for boats in Okinawa?
JR Group, owner of the JR lines does not operate in Okinawa I'm affraid. You can therefor not use your Japan Rail Pass for transport between the islands. Sorry Linda. With kind regards, Jonathan Holm....
I lost my ticket !!!!
Hi Laila, Passes that has been lost in Japan can not be rufunded - due to JR's refund policy. They do not allow refunds and re-issue of passes that has been: Damaged Lost Stolen Activated ...
Is Shinkansen good with kids?
Hi Caroline, The Shinkansen trains are very spacious, even in the standard / ordinary sections. The staff is very polite and helpfull and may sometimes provide toys for the kids if available on the train....