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jtb gmt corp

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Refund policy

You can cancel your Japan Rail Pass as long as it has not been activated. If your Japan Rail Pass has been activated, we have no opportunity to help with any refund, unfortunately. In case of cancellation or repurchase of your JR Pass, a return fee of 15% of the total JR Passes value will be taken from your refund. This means that you get back 85% of the original amount from your purchase, minus shipping fees and transaction fees.

If you wish to cancel your JR Pass, please email us at together with a detailed explanation of why the pass should be returned.

A non-exchanged JR Pass can be returned within 12 months of being sent out from, as long as it has not been activated in Japan. The buyer is responsible for the Japan Rail Pass and that they return to Getjrpass physically and in the same condition as it was sent out. The buyer is also responsible for any costs that a return may entail, including shipping costs.

Get help by our staff

If you can’t find what you’re looking for or need help with in our frequently asked questions section, you’re warmly welcome to contact us directly. We answer emails during weekends and outside regular work hours as well, so don’t worry too much about the dates. Your booking is in great hands. Our forum is open 24/7 and with staff ready to help!

Our customer support is only for matters related to the purchase and booking of Japan Rail Pass.

Check our F.A.Q first

Our F.A.Q is full of common and frequently asked questions to help you along the way. We try to conver the most, such exchange locations, what to do if your JR Pass has been lost, how long it takes to arrive, how to write your name properly upon ordering, how to book a train, access and enter gates along with much more questions.

Feel free to share your feedback and suggestions with us, regardless of the matter. We’re always looking forward and wish to get better.

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