Gate not opening! Pass not working!


Gate not opening! Pass not working!

My JR Pass is only two days old but now won’t open any gates! Is there anything they can do to fix it??

Jonathan - Staff member Answered question February 15, 2023

Hi Lola!

We recommend visiting your closest JR Office for help as they are the ones who can see what have happened. only sell the MCO exchange voucher. Once the voucher is exchanged in Japan, we can no longer see or do any changes regarding your Japan Rail Pass.

Sorry I couldn’t be of more help. But in this case, JR will solve this for you. JR offices and desks can be found in all major airports and trainstations across Japan.


With kind regards, Jonathan H.

Getjrpass Staff

Jonathan - Staff member Changed status to publish June 6, 2023
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