I lost my ticket !!!!

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I lost my ticket !!!!

Help i lost my japan rail pass ticket. Where can i get a new one?

Jonathan - Staff member Answered question December 12, 2022
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Hi Laila,

Passes that has been lost in Japan can not be rufunded – due to JR’s refund policy.

They do not allow refunds and re-issue of passes that has been:

  • Damaged
  • Lost
  • Stolen
  • Activated

 

All Japan Rail Passes are shipped out physically and will most likely not reach you in time before you departure home, depending on when you leave Japan.
I wish we could be of more help, but we can not interfere with JR’s system nor their policy regarding lost passes.

 

With kind regards, Jonathan Holm.

Getjrpass.com Staff

Jonathan - Staff member Changed status to publish August 13, 2023
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