01
Exchange office at Narita Airport
- JR East Travel Service Centre in Terminal 1, basement level.
- Counter in Terminal 2 and 3, also basement level.
- Open from early morning to late evening.
- Bring your passport and exchange voucher from GetJRPass.
Using the JR Pass from Narita Airport
Narita Airport is the most common landing point for travellers with a Japan Rail Pass. Here is how to swap your exchange voucher and catch the Narita Express into Tokyo on day one.
02
Activate the pass and reserve the Narita Express
Hand over your voucher and passport. Choose the start date, which can be today or up to 30 days in the future. Once activated, ask staff to reserve a Narita Express seat to Tokyo, Shinagawa or Shinjuku. Both are free with the pass.
03
Narita Express vs other options
- Narita Express: 60 minutes to Tokyo Station, included in the JR Pass.
- Skyliner: faster to Ueno but not covered by the JR Pass.
- Bus: 80 minutes, cheaper but not free with the pass.
04
If you land late at night
The last Narita Express leaves around 21:44. After that, take the Keisei line or the airport bus, then start using the JR Pass the next morning. The activation date does not need to be today.
Frequently asked questions
Quick answers to common questions.
Can I order the JR Pass at Narita Airport?
No. The Japan Rail Pass is not sold at Narita or anywhere else in Japan. Order it from GetJRPass before you fly and exchange it at the airport JR office on arrival.
Is the Narita Express included in the JR Pass?
Yes, in full including seat reservation.
How long does activation take?
Usually 5 to 15 minutes depending on the queue. Allow more time during the morning rush of incoming flights.
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