Can I correct a last name before the ticket is send?

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Can I correct a last name before the ticket is send?

I just bought 3 tikets and just realized that my son’s last name is wrong, I write ir wrong. Can I correct it before you send me the ones that are fisical?

Jonathan - Staff member Answered question August 14, 2023
0

Hi Ofelia, we saw your email and have sorted this already.
Your new passes with the correct name of your sons has been issued and shipped out.

Hope you have a wonderful stay in Japan and please let me know if there’s anything else we can do to help! 🙂

With kind regards, Jonathan H.
Getjrpass Staff

Jonathan - Staff member Answered question August 14, 2023
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