Jonathan - Staff member1.15K

Hi Cathrine, the Fujikyu lines are not operated by JR and we do not offer any support for these lines I'm affraid. They are however non-reserved, you just enter as you arrive at the station if you intend...

Hi Myrna, I'm affraid they have to be shipped out physically. With kind regards, Jonathan H.

Hi, we have already been in contact with you over email regarding your order and refund - there is no need to post here as well. Please continue the conversation over email to prevent confusion and misscommunication,...

Hi Nicholas, if ordered today we will have it shipped on Monday. Normal delivery time to the US is 1-2 workdays, but please allow up to 3 incase of unexpected delays. When is your departure to Japan?...

Hi Albert, I'm affraid you'll have to get in touch with JR in Japan for further support. Lost and found is very big and open in Japan, it's rare that anything forgotten gets stolen. Get in touch with JR...

Hi Rebeca, I'm affraid it's not a feature we offer yet - sorry. With kind regards, Jonathan H- Getjrpass staff

Hi Lisa, you can bring a suitcase that fits the measurements below: Height + Width + Depth = Less than 160 cm is OK. Meassure the height + width + depth of your suitcase, if it’s less than 160 cm you’re...

Hi, the pass has to be exchanged before you can reserve seating I'm affraid. You can however exchange your pass up to 30 days before you intend to use it and book from the date you exchagne it, even if...

Hi Craig, I'm affraid JR do not offer any discounts to seniors at this point, sorry. The only discount provided are to children under the age of 12. Wish I could come with a better reply, but JR does...

Hi Aida, You can use Navitime - it's a great tool for timetables, exits and routs. Read more about it here: https://getjrpass.com/tools/ It comes as both app and as a browser website. With kind regards,...

Sorry for my late reply, sadly we don't offer the service for single tickets. We only sell Japan Rail Pass and JR Regional Passes.

Hi, the Japan Rail Pass can be used to travel between all of thoose cities with Shinkansen and multiple local lines are included as long as they're run by JR. Hope it was of help and have a great stay...

Hi Karen, seat reservation can be done by either the staff at any JR Desk (this service is also free of charge) or simply by scanning the QR code on your Japan Rail Pass at any shinkansen ticket machine,...

Hi Nick, we are currently only accepting EUR as currency, but your card will automaticly be charged in GBP as your bank will do the conversion for you. Hope it was of help and have a fantastic stay in...

With your Japan Rail Pass (without any upgrade etc) you can take the Hikari Shinkanen to Shin-Osaka and chnge to Sakura Shinkansen which will take you all the way to Shin-Yamaguchi station. It's all included...

Hi Markus, You are free to carry on suitcases without any special reservation as long as they are less than 160 cm in width + lenght + height which is most check-in sized suitcases and bags. It's quite...

Sorry, tickets that has been bought has to be cacled and re-issued as green. It's not possible to upgrade a Japan Rail Pass.

Hola Héctor, debido al próximo fin de semana me temo que nuestros pases no te llegarán a tiempo a México. El tiempo normal de entrega es de solo 2-3 días hábiles a México, pero como se acerca el...