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Activate JR Pass at Narita

Activate your JR Pass at Narita Airport

Narita Airport has exchange and activation desks located throughout the airport. If you need to activate or exchange your Japan Rail Pass, follow this step-by-step guide for the process at Tokyo’s largest and most popular airport. Or, you can watch our YouTube video located at the bottom of this page.

awaiting customs narita

1. Pass trough customs

After clearing customs and immigration, proceed to the public area beyond the automatic gates.

international arrivals

2. Locate International Arrivals "A"

Head towards the sign for “International Arrivals A” on the roof, but keep in mind we’ll need to go downstairs before reaching it. See step 3 for more details.

train sign

3. Find the Train sign

To get to the train station, look for the sign that says “Train” and take the escalator down to floor B1F. Once you’re there, turn right and you will see another sign for the train station. 

Enter the automatic doors and continue walking straight. After a short while, you will see a green sign on the roof that says “JR” and points to the left – follow that sign to get to the train station.

jr east desk

4. JR East Travel Service Center

You have arrived at the exchange location!

Please ensure that you have your Japan Rail Pass voucher and passport ready in hand and wait for your turn. Soon, a JR representative will call you to the desk where they will exchange your JR Pass voucher for a Japan Rail Pass. 

You can choose an activation date up to 30 days in advance if you are not planning to use the JR Pass right away.

victoria on train

5. Leave the airport

Narita Express to Tokyo is included in your Japan Rail Pass and can be used to travel with the fastest train alternative from the airport. Seating and reservation are free of charge with a JR Pass and the staff will book it for you during the exchange process in step 4 if you ask them to.


Want to know how to get from the JR East Service Center to the Narita Express train? Have a look at our step-by-step guide.


Enjoy our video guide instead

We have created a video that provides a complete step-by-step guide on the exchange process. We also have several other helpful videos available on our YouTube channel, which include instructions on how to book and reserve seating on Shinkansen trains, how to use the Narita Express, and how to charge your Pasmo and Suica cards.

shinkansen bullet train

Get your Japan Rail Pass

Don’t forget your Japan Rail Pass before you leave for Japan. Save both time and money with unlimited use of JR’s Shinkansen bullet trains, local and express lines.

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